Refund & Cancellation Policy
This policy outlines the terms for refunds and cancellations applicable to all digital services and credit purchases made through askacharyamahesh.com and associated platforms.
1. Digital Services
Our services are delivered digitally in real-time. Once consumed (report generated, consultation delivered, or analysis completed), they are non-refundable.
2. Credit Recharge Refunds
| Scenario | Refund | Timeline |
|---|---|---|
| Credits not used — request within 24 hours | Full refund (100%) | 5-7 business days |
| Credits partially used — request within 24 hours | Unused credits refunded | 5-7 business days |
| Request after 24 hours | Not eligible | — |
| Payment failed / credits not received | Full refund (automatic) | 5-7 business days |
| Duplicate payment | Full duplicate refund | 5-7 business days |
3. Consultation Cancellations
- More than 24 hours before: Full refund or rescheduling
- Less than 24 hours: 50% cancellation fee
- No-show: No refund
- Cancellation by consultant: Full refund or free rescheduling
4. How to Request a Refund
Email [email protected] or WhatsApp +91 9552608856 with your registered email, transaction details, and reason.
5. Contact
Vasturang Corporation LLP
Pune, Maharashtra, India
Email: [email protected]